💸 Refund Policy

Last Updated: 2025-06-19

At The Earth Warden PLC, we strive to provide effective, thoughtful, and ecologically responsible pest control solutions. Your satisfaction is important to us — and so is transparency.

Because each home, pest, and environment is different, here’s how we handle refunds:

🌿 Service Guarantee

Most of our seasonal and year-round services come with free follow-up visits, not refunds.
One-time treatments do not include a warranty unless explicitly stated in your agreement.

💰 Refund Eligibility

Refunds may be considered under the following conditions:

A billing error occurred
A service was scheduled and paid for but not delivered, and cannot be rescheduled
A refund is otherwise approved as a goodwill gesture by The Earth Warden

❌ Non-Refundable Situations

We do not issue refunds for:

Results that fall short of total eradication (especially with natural products)
Services that were partially completed due to inaccessible areas, aggressive pets, or unsafe conditions
Delays caused by weather, customer unavailability, or non-compliance with agreement terms
Ongoing pest pressure from untreated adjacent structures or properties outside our control

🧾 Refund Process

Approved refunds will be applied to the customers account as a credit towards future services within 7 business days. If a refund is warranted after cancelation of services or after a one-time service, the refund will be returned using the initial method of payment. If you have concerns about a charge, please contact us as soon as possible.

📬 Questions?

Email: earthwardenpestcontrol@gmail.com
Phone: (802) 377-7099
We’re happy to work with you to find the right path forward — our goal is always balance, not conflict.